Refund and Returns Policy

1. General Overview

At grandshop, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

To be eligible for a return, the product must be:

• Unused, unworn, and in its original condition.
• Returned in the original packaging, including any accessories, manuals, and tags.
• Accompanied by a valid proof of purchase (order number or receipt).

2.3. Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Final‑sale or clearance items, unless required by law.
• Products that have been damaged, altered, or used beyond normal inspection.

3. Return Process

3.1. Initiating a Return

To start a return, please contact our Customer Support team at [email protected] or call +1 (980) 527-4226. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will provide a prepaid return label (when applicable) or instructions for shipping the item back to us. You are responsible for ensuring the package is securely sealed and properly addressed to:

grandshop
9016 Northwest 19th Avenue
Charlotte, North Carolina 28262
United States

3.3. Inspection and Approval

After we receive the returned item, our team will inspect it within 7 business days. If the product meets the eligibility criteria, we will proceed with the refund or exchange as requested.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

4.2. Partial Refunds

In cases where the item is returned in a condition that is not fully compliant with the policy (e.g., missing accessories), a partial refund may be issued at our discretion.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this in your return request. Exchanges are subject to product availability and will follow the same inspection process.

6. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Adhere to the 30‑day return window.

7. Legal Disclaimers

grandshop reserves the right to modify this Refund and Returns Policy at any time without prior notice. Changes will be posted on this page and become effective immediately upon publication.

This policy does not affect any statutory rights you may have under applicable consumer protection laws.

8. Contact Information

If you have any questions regarding this policy, please reach out to us:

Email: [email protected]
Phone: +1 (980) 527-4226
Address: 9016 Northwest 19th Avenue, Charlotte, North Carolina 28262, United States